Getting Started & Sign-Up

Q: How do I get started with BoardMuster?

A: Signing up for BoardMuster is quick and easy! Simply visit our homepage and click on the "Sign Up" or "Get Started" button. You'll be guided through a simple process to create your administrator account.

Q: Is there an onboarding process to help me set up my board?

A: Yes! BoardMuster includes an intuitive onboarding wizard designed to guide you through the initial setup steps, such as setting up your association profile, inviting members, and scheduling your first meeting. You can revisit this wizard anytime from your Settings.

Q: Can I try BoardMuster before subscribing?

A: Yes, we offer a free trial period for new Board Admin accounts. This allows you to explore all features and ensure BoardMuster is the right fit for your board before making a commitment. To get trial access, please email [email protected] and we'll set you up with a trial account. Please allow up to 24 hours for this to be set up for you.

Pricing & Subscriptions

Q: Who needs to pay for a BoardMuster subscription?

A: Only the Board or Committee Administrator needs an active subscription. This is a key benefit of BoardMuster! Once the administrator has an active subscription, all regular board members can access and use the platform for free.

Q: How many board members can I add with one subscription?

A: Your BoardMuster subscription includes unlimited board members at no extra cost. This means you can add your entire committee or board, regardless of size, without worrying about per-member fees.

Q: What's the difference between the Monthly and Annual plans?

A: Both our Monthly and Annual plans offer full, unlimited access to all BoardMuster features. The only difference is the billing cycle and cost savings. The Annual plan provides a significant discount, giving you two months free compared to paying monthly.

Q: What payment methods do you accept?

A: We accept all major credit and debit cards securely processed via Stripe, our trusted payment partner.

Usage & Features

Q: What can I use BoardMuster for?

A: BoardMuster is a comprehensive platform designed to streamline all aspects of board governance. You can use it to:

Manage member contact details and roles.

Schedule and manage all types of meetings (board, committee, workshops).

Create and share meeting agendas.

Record detailed meeting minutes, including motions and decisions.

Track and manage action points assigned to members.

Communicate securely with individual members or the entire board.

Store and organise important board documents and policies.

Q: Can I invite external guests to specific meetings or events?

A: Currently, BoardMuster is designed for registered board members to participate fully within the secure platform. For external guests, meeting details can be shared, but platform access is limited to invited members.

Q: Is BoardMuster accessible on mobile devices?

A: Yes! BoardMuster features a responsive design, meaning it adapts seamlessly to any screen size. You can access and manage your board's activities from your desktop, laptop, tablet, or smartphone.

Q: Can I generate official meeting minutes from the app?

A: Absolutely. BoardMuster allows you to compile meeting notes and action points directly into a professionally formatted PDF of your meeting minutes, ready for official record-keeping.

Data Privacy & Security

Q: How is my board's data secured?

A: BoardMuster prioritises the security and privacy of your sensitive board data. We utilize the robust Base44 platform, which employs industry-standard security measures including:

Encryption for all data in transit and at rest.

Strict access controls and regular security audits.

Secure authentication via Google.

All data is stored on secure cloud infrastructure managed by Base44.

Q: Where is my data stored?

A: Your data is stored on the secure cloud infrastructure provided by Base44, which leverages leading cloud providers for reliability and performance. This includes robust databases and file storage systems. At present this data is not stored within Australia but in a combination of both the United States and Singapore.